Refund policy
Last Updated: October 19, 2026
1. Return Eligibility
At Buddivo, we want you to be satisfied with your purchase. We accept eligible return requests within 30 days of the delivery date for blankets, throws, children's blankets, and other textile products.
To qualify for a return, items must meet the following conditions:
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Items must be unused, unwashed, and in their original condition.
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Products must be returned with their original packaging, tags, and included accessories, where applicable.
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Proof of purchase or a valid order number must be provided.
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Items must not show signs of use, damage caused by the customer, or improper care.
For hygiene and product-safety reasons, certain items may not be eligible for return if they have been used, washed, or otherwise made unsuitable for resale, except where required by law.
2. How to Request a Return
To start a return, please email info@buddivo.us within 30 days of receiving your order. Include the following information:
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Your order number.
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The name of the item you wish to return.
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The reason for the return.
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Photos of the product, if it is damaged, defective, or incorrect.
Our customer service team will review your request and provide return instructions if the return is approved. Please do not send items back before receiving authorization and return instructions.
3. Return Shipping Costs
For returns due to a change of mind, incorrect selection, or other reasons not caused by Buddivo, the customer is generally responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the issue and determine an appropriate resolution, including return shipping arrangements where applicable.
Original shipping charges, if any, may be non-refundable unless otherwise required by law or agreed upon by Buddivo.
4. Refund Policy
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method. Please allow approximately 5–10 business days after refund approval for the refund to be processed. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
If your return does not meet the eligibility requirements, we will contact you to explain the outcome.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us at info@buddivo.us as soon as possible. Include your order number, a description of the issue, and clear photos when available.
We will review the information and work with you to find an appropriate solution, which may include a replacement, refund, or another remedy depending on the circumstances and applicable law.
6. Exchanges
If you would like to exchange an item for another product, please contact our customer service team. Exchanges depend on product availability and eligibility.
If a direct exchange is unavailable, we may ask you to return the eligible item and place a new order.
7. Order Cancellations
If you need to cancel an order, contact us as soon as possible. Orders that have not yet been processed for shipment may be eligible for cancellation. Once an order has shipped, cancellation may no longer be possible, and our return process will apply.
8. Non-Returnable Items
Unless required by applicable law, items that have been washed, used, damaged through improper handling, or returned outside the eligible return period may not qualify for a refund.
Any applicable exceptions will be communicated during the return review process.
9. Contact Information
If you have questions about returns, refunds, or exchanges, please contact us:
Store Name: Buddivo
Email: info@buddivo.us
Phone: +1 (707) 393-1516
Address: 2183 Tarata Place, Santa Rosa, CA 95403-1800, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PT)
We appreciate your trust in Buddivo and will do our best to make the return process clear and convenient.