Privacy policy

Last Updated: October 19, 2026

1. Introduction

Welcome to Buddivo. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, browse our products, or place an order.

By using our website, you acknowledge the practices described in this policy. We handle personal information in accordance with applicable privacy and data protection laws.

2. Information We Collect

We may collect the following types of information when you use our website or interact with our services.

Personal Information You Provide

When you place an order, contact us, or subscribe to our communications, you may provide information such as:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details and purchase history

  • Information you include in customer service inquiries

Payment Information

Payments are processed through available payment providers. We may receive payment-related details, transaction confirmations, and billing information necessary to process your order. Full payment card information is generally handled by the applicable payment processor according to its security practices.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages viewed, referral source, and interactions with website features.

3. How We Use Your Information

Buddivo may use personal information for the following purposes:

  • Process and fulfill orders.

  • Arrange shipping and delivery.

  • Send order confirmations, shipping updates, and other service communications.

  • Respond to customer inquiries and provide support.

  • Process eligible returns, refunds, and cancellations.

  • Maintain website functionality and improve the shopping experience.

  • Detect fraud, prevent unauthorized transactions, and protect website security.

  • Analyze website performance and customer interactions.

  • Send promotional communications where permitted by law and subject to your preferences.

  • Comply with legal obligations and enforce our policies.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember shopping cart contents, maintain essential website functions, understand visitor activity, and improve website performance.

Some cookies may be provided by third-party services, such as analytics, payment, or advertising providers. Where required by law, we will request consent before using non-essential cookies.

You can manage cookies through your browser settings or any cookie preference tools available on our website. Disabling certain cookies may affect some website functions.

5. How We Share Information

We do not sell your personal information for money. We may share information with trusted third parties when reasonably necessary to operate our business, including:

  • E-commerce and Website Providers: To operate and maintain our online store.

  • Payment Processors: To securely process transactions.

  • Shipping and Delivery Providers: To deliver orders and provide tracking services.

  • Analytics and Marketing Providers: To understand website usage and support marketing activities where permitted.

  • Customer Support Providers: To help respond to inquiries and manage customer service.

  • Legal and Regulatory Authorities: When disclosure is required by law or necessary to protect our legal rights.

We limit information sharing to what is reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and contractual obligations.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, accounting, legal compliance, dispute resolution, and fraud prevention.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.

7. Data Security

Buddivo takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we work to maintain appropriate safeguards for the information we handle.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Obtain a copy of certain information in a portable format.

  • Opt out of certain targeted advertising, data sharing, or other processing where applicable.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional emails by using the unsubscribe instructions included in those messages.

To submit a privacy request, please contact us using the information provided below. We may need to verify your identity before processing your request.

9. Children's Privacy

Our website is intended for general shopping purposes and is not designed to knowingly collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and data practices.

Buddivo is not responsible for the privacy practices of external websites. We encourage you to review their policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, or legal requirements.

Any updates will be posted on this page with a revised last-updated date. We encourage you to review this policy periodically to stay informed about how we handle personal information.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Store Name: Buddivo

Email: info@buddivo.us

Phone: +1 (707) 393-1516

Address: 2183 Tarata Place, Santa Rosa, CA 95403-1800, United States

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PT)

We are committed to handling your personal information responsibly and providing a transparent shopping experience.